“Family members of the deceased are allowed to use their own undertakers, who then arrange for the collection of the body,” Watlington said. “Collection takes place on the same day once the undertaker has been contacted.”

Watlington confirmed that, on the day in question, the hospital was at full capacity and the ward designated for the deceased body had been made available to care for patients.

“We can confirm that the deceased remained, temporarily, in the 7-bed ward Ms Sanderson described. The deceased was declared dead by the medical officer at 11:00, and the service provider collected the deceased on the same day,” she said.

“The curtains were drawn around the bed to try and avoid further discomfort to other patients in the ward while we waited for the contracted service provider.”

Watlington also addressed concerns regarding hospital staff, stating that clinicians use their cell phones for medical applications, which are necessary for patient referrals to tertiary hospitals and for efficient medical management.

She emphasised that the clinicians are required to be on call in case of an emergency and must be contactable when on duty.

Watlington thanked Sanderson for raising her concerns and assured that all patient feedback is taken seriously.

“We are committed to listening and improving our services. If any patient wishes to share feedback, we encourage them to use the channels provided for communication,” she said.

The Health and Other Service Personnel Trade Union of South Africa (Hospersa) has highlighted a forensic crisis in the Western Cape, affecting not only patients and community members but also health sector staff.

"Nurses at clinics are unable to end their shifts when a patient dies, as there is often a delay in collecting the deceased’s body. The service is ineffective, with significant backlogs in autopsies as well. "We again urge the Department of Health in the Western Cape, to give special attention to forensic services and address the various challenges within."

Dr Aslam Dasoo from the Progressive Health Forum stated that while the situation should not have occurred, it is something that can happen under certain circumstances.

"Three to four hours may not seem unusual in such circumstances, but it must understandably be distressing for other patients in the ward.

"These things can be difficult, and we sometimes see similar scenarios, such as on a flight when someone passes away. It really depends on the available resources.

"If there’s no space elsewhere, the body may have to be temporarily placed in the ward, we've had instances in the country where bodies were left for up to eight or nine hours ."

Dasoo emphasised that the issue was administrative, not the fault of local health workers, and called for an apology to be issued for the distress caused.

tracy-lynn.ruiters@inl.co.za

Weekend Argus

false bay hospital

Patients left with corpse at False Bay Hospital raises concerns over healthcare standards