Nedbank Cup Final: Open Tickets cites high demand for system crash, vows refunds and fan updates
People lined up outside Musgrave Checkers for hours, hoping to grab a set of tickets to this weekend's Nedbank Cup final
Image: Se-Anne Rall/IOL
Open Tickets has confirmed a system failure during Monday’s launch of ticket sales for the 2025 Nedbank Cup final, leaving thousands of fans frustrated by delays and failed transactions.
IOL had previously reported that chaos erupted on Monday after the platform crashed, as desperate football fans scrambled for tickets to this weekend’s Nedbank Cup final, featuring Soweto rivals Orlando Pirates and Kaizer Chiefs, at Moses Mabhida Stadium.
Some fans also turned to Computicket in hopes of purchasing tickets, only to later claim they were scammed, having paid for tickets but not received them.
The company attributed the delays to an "overwhelming volume of traffic" but stated that all issues have since been resolved. However, some fans claim they still have not received their tickets.
Many other fans also headed to Checkers and Shoprite stores, only to face long queues and further delays as they tried to secure tickets.
In a statement issued on Monday, Open Tickets expressed regret for the disruption caused during the high-demand ticket launch for the much-anticipated final.
"An unprecedented surge in demand caused system delays shortly after sales opened on Monday, 5 May 2025," the company said.
The statement further explained that the issue is being addressed, and a full report will be submitted to the Premier Soccer League (PSL) adding that affected customers will also receive direct communication regarding the status of their tickets.
"We understand the frustration this has caused, and we are urgently working to resolve the matter. A full report will be submitted to the PSL," the statement continued.
"Affected customers will receive direct communication regarding ticket status, digital reissues, or refunds where applicable."
"We remain committed to resolving the issue and restoring full service as quickly as possible. Further updates will be shared via our official platforms."
mthobisi.nozulela@iol.co.za
IOL Business